Best Practices for Using the Keyword Search Feature CIC Steps for Checking up on Open Mentoring Requests Engage Relevant List Views for CICs How To: Add a Note (to the Mentor Request Case) How To: Transfer a Mentoring Request to Another Chapter How to: Manage the Client Intake Queue (Match a Mentoring Request) Managing Mentor Assignments Optimizing Mentor Matches: Best Practices for Client Intake Coordinators (CICs) When a mentor leaves SCORE... managing the clients that remain