Support Contacts

Mat Tse

Feb 18, 2026

Need to give SCORE Staff a call? Start with 1-800-634-0245.

Category	Service	Reference Resource	Support Contact
Calendar	Technical support using calendar for mentoring appointments	Scheduling Calendar	[email protected]
Chapter Information	Chapter name changes, opening/closing/merger requests	Chapter Changes Policy *Chapter should submit form on this page to request changes	[email protected]
Client Reassignment	Assistance assigning a client to new mentor by request or for technical/location reasons	Match a Mentor Request	[email protected]
Manage Clients	Updating client information, questions about nature of business and if SCORE can serve the client, or questions from client about mentoring process	Client Mentoring Journey	[email protected]
Volunteer Information	Updating volunteer profiles, status/role, chapter affiliation	Volunteer Journey	[email protected]
Workshops	Creating events, managing registrations and constant contact integration, post-event processing	Event Journey	[email protected]
Workshops	Local workshop/event process, reporting and policy questions	SCORE Operating Manual	[email protected]
National Webinars	National webinar registration and resource questions	Take Workshop	[email protected]
SCORE Email	Password Reset, configuration, spam management	SVO Email Help	[email protected]
Marketing / External Relations Support	Brand/Advertisements - Publications, logos, branded templates	Branding Advertising Collateral	[email protected]
Marketing Support	National Blogs, score.org website content	Advertising Collateral	[email protected]
Marketing Support	Success Stories	Success Stories	[email protected]
Marketing Support	Annual Report (questions about publication, jobs/businesses started)	Annual Report Public Posting Annual Reports Internal	[email protected]
Marketing Support	Social Media - Facebook, Twitter, Instagram, Youtube, Hi-Per Program.	Social Media	[email protected]
Marketing Support	Public Relations – Public Service Announcements, Megaphone of Main Street, Media Contacts and Lists, Press Releases	Public Relations Resources	[email protected]
Foundation/Fundraising	Partner Requests - through sponsorship, content contribution, event collaboration	National Partnerships	[email protected]
Chapter Website Support	Webmaster access, content management, google analytics	SCORE Webmaster Guide	[email protected]
Constant Contact Email Marketing	Login, templates, chapter newsletter questions, public (client) newsletters	Email Marketing	[email protected]
Constant Contact	National (internal) newsletter questions, sharing templates across chapter accounts	Communications and Announcements	[email protected]
Accounting Support	Documents and Forms - Form-14, IRS Affirmation, W-9	Documents and Forms	[email protected]
Accounting Support	PayPal - Access, payment processing, refunds	Paypal	[email protected]
Accounting Support	IntAcct - Access, navigation, changes to account, view allocation budget	Intacct	[email protected]
Accounting Support	Finance/Accounting policies and procedures (restricted vs. unrestricted dollars, audits, etc.)	Chapter Accounting Policies and Procedures	[email protected]
Accounting Support	Deposit information	Making and Reporting Deposits to Bank of America	[email protected]
Accounting Support	Submit Bills	Submitting Bills to HQ for Payment	[email protected]
Accounting Support	Sales Tax Exemption	Form 990 IRS	[email protected]
Shipping/Purchasing	Office Depot, Optamark, accessing and updating addresses in ordering portals, inventory, order status	What are my ordering options?	[email protected]
Awards, Volunteer Spotlights	Nominating a volunteer for an award, spotlight, internal success story, or other recognition	Recognition Hub	[email protected]
Accounting Support	Policies on purchase, reimbursement procedure, types of funds that can be used (restricted funds purchasing policies)	Chapter Accounting Policies and Procedures	[email protected]
IT Support	Phone systems, 8x8, field product support	8x8 Telecommunications	[email protected]
IT Support	Zoom support	Mentoring Tools Email and Virtual	[email protected]
IT Support	Google Workspace Support (Calendar, Groups, Drive, Voice, etc.)	SVO Email Help	[email protected]
Engage	Bug	Engage Issues and Enhancements	[email protected]
Engage	Enhancement Request	To submit an enhancement, please submit a form here.	[email protected]
Engage	Communications about Engage (Release Notes)	Engage Issues and Enhancements Engage Bulletins	[email protected]
Volunteer Onboarding	Application process and qualification questions	Recruiting and Onboarding	[email protected]
Volunteer Onboarding	Onboarding requirements and process	Volunteer Onboarding Guidelines	[email protected]
SCORE Email	Account Setup - How-to or issues accessing SVO account, Issue with Engage account auto provisioning process	Becoming a Provisional Volunteer	[email protected]
Volunteer Onboarding	Volunteer application follow-up and transfer requests	Volunteer Intake Coordinator Guides	[email protected]
LMS	Technical issues, access and certification	How to Access SCORE Training in Engage	[email protected]
National Events	Lifelong Learning Events	Lifelong Learning Upcoming Live Engage Trainings	[email protected]
Volunteer Education	Training modules, live training, Mentoring Handbook, etc	Mentoring Handbook	[email protected]
National Website	Live Chat	SCORE.org >> “Chat with us” in bottom right corner	[email protected]
Marketing Support	Small Business Resource Hub and other score.org resources	Client Resource Programs Small Business Resilience	[email protected]
Surveys	Client Impact, SCORE Client Engagement Survey data, handouts and results	Client Impact	[email protected]
Surveys	Volunteer Engagement surveys (new, exit, and annual surveys)	Volunteer Engagement	[email protected]
Surveys	Event NPS surveys, calculations, feedback	How to Understand the Event Process	[email protected]
Surveys	Mentoring NPS surveys, calculations, feedback	Net Promoter Score FAQ	[email protected]
Ethics and Complaints	Conflict of interest, volunteer or client experience feedback/concerns	SCORE Operating Manual	[email protected]
Reports	Directories, BIRT/Engage reporting system, data integrity, access questions	Staff and Volunteer Directories Performance Data	[email protected]
Code of Ethics	Training, access, reporting	Code of Ethics	[email protected]
Ethics and Complaints	Ethics policies & procedures	SCORE Operating Manual	[email protected]
National Leadership Conference (NLC)	Planning & registration, Post-even resources and feedback	National Leadership Conference	[email protected]
Foundation / Fundraising	Local fundraising tools	Fundraising Resources	[email protected]
Foundation/Fundraising	National Sponsor Programs or referrals	SCORE Foundation	[email protected]
Recognition Events	Chapter of the Year (COTY)	Chapter of the Year	[email protected]
National Events	Virtual Conferences (Public)	Virtual Conference	[email protected]

Services NOT provided:

Hardware advice and technical support
Software support other than what is provided by SCORE. In these cases we recommend going directly to the service provider (ie. Verizon, Microsoft, Apple, etc.)