Description: National, District and Chapter performance data including session, volunteer and workshop metrics.

Data Provided:

● Total Unique Clients Served 

● Total Mentoring Sessions

● Total Workshops Held

● Total Workshop Attendance

● Total Attendee Workshops Hours

● Total National Workshop Attendance

● Total Chapter Services

● Client One and Done Rate (YTD)

● Session Follow-on Rate

● Net Promoter Score (NPS)

● Long Term Clients

● Percentage of Clients In Business

● Client One and Done Rate (Lifetime Historical)

● Active Volunteers

● New Volunteers

● Total Volunteers

 

Total MREs >14D on CNYC: The number of mentoring requests (MREs) created during the fiscal year that are on the Clients Not Yet Counseled (CNYC) list and are more than 14 days old.

% of MREs >14D on CNYC: The percent of mentoring requests (MREs) created during the fiscal year that are on the Clients Not Yet Counseled (CNYC) list and are more than 14 days old. This number is calculated by dividing the Total MREs >14D on CNYC by the total number of MREs.

Some additional notes:

• Data is not available prior to fiscal year, 2018.
• The description of these metrics is also available on the report when hovering over the metric name.