Volunteers who have left SCORE (Resigned) and would like to return do NOT need to reapply. They simply need to contact the Chapter Chair/Co-Chair (or Vice Chair in lieu of Chapter Chairs) for approval to rejoin. If the Chair approves, they must notify the SCORE Support Team ([email protected]) for reinstatement of their SCORE accounts. Please follow the below processes according to their situation: 

1. Volunteers who moved to Resigned Status
   • The Support Team at [email protected] must reinstate volunteers from resigned status as they must reactivate their SCORE accounts (email, Engage login, etc.).
     • If a volunteer was moved to Resigned status by mistake, please notify [email protected] within 5 business days of the change. This will allow us to reinstate the volunteer with no additional requirements. 
   • The Chapter Chair must approve this reinstatement. If the Chapter Chair is not available, Co-Chairs, Vice Chairs, or VIC may request this change. The Support Team will include all local leaders and the District Director on the confirmation of this request when the Chapter Chair is not available. 
   • Returning volunteers of any classification (Volunteer, Mentor, Subject Matter Expert, Workshop Presenter) must complete the current FY Code of Ethics and all onboarding items currently required but not previously completed during their tenure as an Active SCORE volunteer.  This includes all required training modules, workshop(s), co-mentoring session(s), and other items as reflected by current volunteer intake processes and standards.  If the volunteer returns to SCORE two or more calendar years after their original leave date, they must submit a new application and complete all training requirements as a Provisional for recertification, following acceptance by two Interviewers.
   • If the resignation is due to not completing the Code of Ethics course only, the Support Team at [email protected] can move these volunteers back to Inactive status and give them 48 hours to complete the code of ethics. 
     • After 48 hours, if the COE is still not complete, they must be resigned again. If the volunteer needs more than 48 hours (ie. a week or 2) the Helpdesk Escalation Team can approve this. It is important that volunteers complete the current year COE before actively volunteering or mentoring. [The SCORE Field Operations team runs a report quarterly to ensure compliance, that there are no active volunteers that have not completed SCORE's Code of Ethics.
     • Once the COE is completed for the current year, the Chapter Membership Chair can move the volunteer to Active status.
2. Provisional Volunteers that moved to Inactive
   • If they request to rejoin SCORE, the Chapter Chair and Regional Volunteer Intake Coordinator can approve them back to Provisional status.
     • The volunteer picks up the onboarding process where they left off
     • 004 Code of Ethics training must be completed for the current year before they can become Active
3. Terminated Volunteers
   • These volunteers should not be approved to come back as they were dismissed for cause, unless they were terminated in error

When a Volunteer Moves to Another Chapter

When a volunteer moves to another chapter, they should reach out to the new chapter first to be added as a new affiliation. Volunteers do not need to fill out another Volunteer Application when moving to another chapter.  When the Membership Chair adds the new affiliation (Add a New Chapter Affiliation) then, they can set the originating chapter affiliation as Former and set the new chapter as Current and as Primary Chapter. The BIRT Report for Volunteer Roster will not show the change immediately as this report requires up to 24 hours to sync with the change in Engage.